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U.S. health care is causing patient burnout

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Long waits, short appointments, huge bills—and burned-out patients
By Jamie Ducharme
Health Correspondent

Confession: I’ve lived in New York City for more than five years, and I still haven’t gotten around to finding a primary-care doctor here. The idea of searching for a provider who’s conveniently located, in my insurance network, and (perhaps hardest of all) accepting new patients makes my eyes glaze over.

My own experience is just one small example of a phenomenon we’ve dubbed “patient burnout.” To put it bluntly, going to the doctor in the U.S. often sucks. Patients are tired of the long waits, rushed appointments, and high bills, and like I did, they’re responding by delaying or avoiding care entirely, which could have consequences for both individual and public health.

There’s no easy solution to the problem. But, even without huge structural changes, the health care system could become more patient-centric. One burned-out patient suggested things like centralized medical-record databases that multiple providers could access and online directories of doctors currently accepting new patients. These innovations wouldn’t fix everything, she said, but they’d be a step in the right direction.

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ONE LAST READ
The tattoos that were meant to fade—but still haven't

Ephemeral—a chain of tattoo studios that use proprietary ink designed to fade out after about a year—is in trouble with customers following complaints about tattoos that have overstayed their welcome.

The company has promised a full refund to anyone with ink still showing after three years, but the owners of many a smudged tattoo remain frustrated. As New York Times writer Callie Holtermann points out, tattoo ink is mostly unregulated by the U.S. Food and Drug Administration.

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Today's newsletter was written by Jamie Ducharme and Haley Weiss, and edited by Angela Haupt.

 
 
 
 
 
 

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